Terms and Conditions for Orders Placed with Embroport as of July 21, 2026, and thereafter, until further amended.

• Courier Supervision
  EmbryoPort ensures that a qualified courier accompanies the dry shipper at all times throughout the transportation process.
• Limitation of Liability
  While EmbryoPort takes every reasonable precaution to ensure the safe transport of human biological materials, EmbryoPort cannot guarantee their survival during transportation. EmbryoPort shall not be held responsible for any loss, damage, deterioration, or delay affecting the human biological materials once they have left the care of EmbryoPort or its authorised agents.
• Compensation
  In the event of loss or damage to the transported human biological materials while under EmbryoPort's responsibility, EmbryoPort will compensate the affected patient with a payment of up to £8,000, payable directly to the patient following completion of the required documentation and verification process.
• No Liability for Clinical Outcomes
  EmbryoPort accepts no responsibility or liability for any abnormality, congenital condition, genetic disorder, or other deficiency in any child born following the use of the transported human biological materials.
• Confidentiality
  EmbryoPort operates a strict confidentiality policy. No identifiable patient information or details relating to the transported materials will be disclosed to any third party without the prior consent of the patient or the relevant clinic, unless required by law.
• Documentation
  The exporting and importing clinics are solely responsible for ensuring that all required documentation is complete, accurate, and approved before the transport date.
• Failure to Deliver Within the Agreed Timeframe
  If EmbryoPort is unable to complete the transportation within 14 days of the transport date agreed with the exporting and importing clinics, the customer shall be entitled to a full refund of the transportation fees, provided the delay is solely attributable to EmbryoPort and is not caused by circumstances beyond EmbryoPort's reasonable control, including but not limited to delays caused by the exporting or importing clinics, regulatory authorities, customs authorities, airlines, weather conditions, or force majeure events.
• Urgent Requests
  EmbryoPort will endeavour to respond to urgent transport requests within 24 hours wherever possible. However, we cannot guarantee acceptance of every request within this timeframe and accept no liability if we are unable to accommodate such requests.
• Screened Materials
  EmbryoPort transports screened embryos and gametes only. EmbryoPort relies entirely on the information supplied by the exporting clinic regarding the screening status of the biological materials and accepts no responsibility for any inaccuracies or omissions in that information.
• Incident Notification
  Should any incident occur during transport that may affect the viability of the transported materials, EmbryoPort will notify the patient and/or clinic within 24 hours, where reasonably practicable, by telephone or email during normal business hours.
• International Transport
  For transport outside the United Kingdom, transportation fees become non-refundable once the transport date has been agreed by all parties, as EmbryoPort will have incurred non-refundable expenses including, but not limited to, airline tickets, accommodation, permits, customs charges, courier travel expenses, and other transport-related costs. Point 14 also apply in this situation. 
• Cancellation Before Transport Commences
  The customer has the right to cancel the booking and receive a full refund, provided that the transport process has not commenced and no transport date has been agreed with the clinics.
• One-Month Cooling-Off Period
  The customer may cancel the booking within one month of payment and receive a full refund, provided that:
• the transport process has not commenced; and
• no administrative work relating to the transport has been undertaken by EmbryoPort.
• Administrative Work
  Once EmbryoPort has commenced administrative work relating to the transport, including but not limited to obtaining permits, arranging customs documentation, airline approvals, regulatory compliance, clinic coordination, transport planning, or other transport preparations, the booking may no longer be eligible for any refund.
• Administrative Work Includes
  Administrative work may include, but is not limited to:
• Communication and coordination with the exporting and importing clinics.
• Obtaining permits, licences and regulatory approvals.
• Customs and import/export documentation.
• Airline approvals and security arrangements.
• Courier scheduling and travel planning.
• Dry shipper preparation and validation.
• Booking flights, accommodation and transport logistics.
• Obtaining airport X-ray exemptions where applicable.
• Any other preparatory work required to complete the transport safely and legally.
• Force Majeure
  EmbryoPort shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, customs inspections, airline cancellations, strikes, war, civil unrest, or other unforeseen events.
• Governing Law
  These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.