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FAQ

  • Is it possible to transport frozen embryos or gametes between IVF clinics ?

      

    Legally you have the right to transport your frozen embryos or gametes between IVF clinics in the UK if the Human Ffertilisation and Embryo Authority (HFEA) licenses both clinics. 

    There are certain conditions that need to be met in order to transport your embryos or gametes to and from another country to the UK. The UK clinic will check for these requirements/conditions are met before importing or exporting your embryos or gametes. Requirements are* less strict if you want to transport your embryos or gametes to EU clinics compared to other countries. 

    Book a free consultation with us to discuss the possibility of transport and the documents required.

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  • Is it safe to transport frozen embryos or gametes between IVF clinics ?

      

    Yes, it is safe if done correctly. Frozen embryos and gametes, especially if vitrified, should stay at a very low temperature (-190˚ C) while transporting them from one clinic to another. Any drop below this temperature may affect the survival and subsequently your frozen cycle may be cancelled on the day they are thawed. 

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  • Do you insure the transportation?

    Embryoport insures the entire transport process. Any damage or loss of your embryos or gametes will be compensated with £1000. 

    The receiving clinic will check that the shipper is received in a good condition and with the correct temperature on our monitoring device. We cannot insure or guarantee the embryo survival thereafter, as this will depend on the freezing and thawing process. 

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  • Do you help us with the required documents ?

    Yes we can and this is included in your transport fees. You can book for a free consultation to discuss what documents will be required before you are involved in any unnecessary fees. We can also communicate with your IVF clinic upon your request to speed up the transport process.

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  • What is your refund policy?

    Your transport fees will be fully refunded if we failed to transport your embryos or gamete from our side. We will also refund you in full if the transport is cancelled either by you or refused by the receiving clinic before starting the process.  Please note that we will refund the same amount we received after deducting the bank transfer fees if applicable. Full refund is not applicable if we started the process and emailed the clinicsw to start the process.

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  • Why is it important for our frozen materials to be transported by an embryologist ?

    Embryologists are scientists trained to deal with fresh and frozen embryos and gametes. Our embryologist will accompany your precious frozen materials at all times during the transportation. He/she will ensure that all environmental factors that may affect the viability and survival of your embryos or gametes are controlled. They can deal immediately with any incident to rescue your embryos or gametes. 

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  • Do you charge VAT?

    No we do not. You only pay the agreed fees without any extras.

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  • What is included in my transportation fees?

    • Communication with both exporting and importing clinics

    • Documents check

    • Transportation between clinics

    • Dry shipper use

    • Monitoring device use

    • Flight tickets, car rental, train tickets if required

    • Shipper tracking

    • SMS alerts

    • Cane, canister or goblet if required

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  • Are there any hidden costs?

    No, not from our side (Embryoport). The exporting or importing clinic may charge you to release or receive and store your samples. 

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  • What are the payment options?

    • Bank transfer: the best option to avoid any extra fees 

    • Credit card: 3% will be added to your fees 

    • PayPal: 3% will be added to your fees

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  • Do you match other transporter quotes?

    As embryologists, we understand the financial burden on any couple going through IVF treatment. We try to keep our prices as low as possible while maintaining the same quality of service to ensure the viability of your precious materials. 

    We will try to match any quote you receive from another transport service, provided they can match the same level of service we provide. 

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CONTACT
+447857950009
transport@embryoport.co.uk
ADDRESS
Embryoport | IVF TRANSPORTER
142 Blackbrook Lane, Bromley
Kent - UK
BR1 2HP
OFFICE HOURS
Mon - Fri
8:00 am - 9:00 pm
Sat - Sun
9:00 am - 8:00 pm
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